Resume
Timothy M. Johnson
Technical Writer · PayIt
Seasoned writer and accomplished video content creator with over a decade of experience in content design, technical writing, and multimedia storytelling. Proficient in crafting compelling narratives and developing high-quality content across various media platforms. Skilled in managing end-to-end content creation processes, from ideation and scripting to final production and documentation. Expertise includes software documentation, instructional design, and integrating AI technologies to optimize content creation workflows. Adept at collaborating with cross-functional teams to deliver impactful, user-friendly content that meets strategic objectives. Working remotely since 2013, I’m known for meticulous attention to detail, strong communication skills, and a proactive approach to achieving project goals.
Experience
Where I've worked
Technical Writer · PayItJul 2024 – Present
Develop and maintain client-facing instructional materials and documentation from the ground up for an enterprise government technology suite.
- Develop and maintain client-facing instructional materials and documentation from the ground up for an enterprise government technology suite.
- Create comprehensive performance-support materials—including job aids, quick-reference guides, and desk-side references—tailored for non-technical government agency users.
- Apply adult learning principles to script, storyboard, and produce short-form e-learning video content, editing in Camtasia to improve client onboarding and reduce support requests.
- Partner with Product, Delivery, and Subject Matter Experts (SMEs) to validate technical accuracy and ensure alignment across all training pathways.
- Implement content governance procedures to standardize creation, ensuring structural consistency, accessibility, and terminology alignment.
Technical WritingInstructional DesignCamtasiaSection 508Content GovernanceVideo Content Creator · Awesome Motive (OptinMonster)Dec 2020 – Jun 2024
Managed all phases of multimedia e-learning development, translating complex software features into engaging instructional video content.
- Managed all phases of multimedia e-learning development, including ideation, scripting, storyboarding, shooting, and post-production.
- Collaborated with Engineering and Product SMEs to translate complex software features into engaging instructional video content.
- Achieved a 150% increase in YouTube channel subscribers by optimizing educational content.
- Integrated AI technologies into the video production process to maximize efficiency and instructional effectiveness.
Video ProductionE-learningYouTube OptimizationAI IntegrationSaaSContent Designer & Video Content Creator · BlackboardSep 2013 – Sep 2020
Led the instructional video content strategy, producing over 300 accessible, Section 508-compliant video titles to support the enterprise Learning Management System (LMS).
- Led the instructional video content strategy, producing over 300 accessible, Section 508-compliant video titles to support the enterprise Learning Management System (LMS).
- Developed modular written curriculum alongside video content, ensuring reusable instructional frameworks across diverse learner pathways.
- Curated and updated training content, continuously monitoring materials for usability, technical accuracy, and structural organization.
LMSSection 508 ComplianceCurriculum DesignVideo ProductionAccessibilityTechnical Writer & Instructional Designer · EdlineApr 2011 – Sep 2013
Created and maintained audience-appropriate end-user training documentation for a SaaS learning management platform.
- Created and maintained clear, audience-appropriate end-user training documentation for a SaaS learning management platform.
- Developed cross-functional review workflows with product owners to continuously edit and enhance instructional materials based on stakeholder feedback.
Technical WritingInstructional DesignSaaSTraining DocumentationTechnical Writer · SchoolCenterNov 2004 – Apr 2011
Wrote and structured end-user documentation, migrating help content to an accessible HTML and wiki-based system.
- Wrote and structured end-user documentation, migrating help content to an accessible HTML and wiki-based system.
- Authored software functional requirements and conducted usability testing to ensure product alignment.
Technical WritingHTML & WikiUsability TestingFunctional Requirements
Education
Education
1996 – 2000
Bachelor’s Degree
English
Southern Illinois University, Carbondale, IL
Skills